Davenport Iowa Massage

Copyright © A Kneaded Therapy. All rights reserved.



a. timeliness 

1.  Cancellations 

2.  Ariving Late

3. no shows


b
















*Any inappropriate actions will result in the termination of session and full payment will be expected. NO EXCEPTIONS 

Cancellation and Other Policies

We understand that unanticipated events happen occasionally in everyone’s life. Business meetings, project deadlines, flight delays, car problems, snowstorms, and illness are just few reasons why one might consider cancelling an appointment. In our desire to be effective and fair to all of our clients and out of consideration for our therapists’ time, we ave adopted the following policies:

24 hours advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment.

• If you are unable to give us 24 hours advance notice you will be charged for half of your appointment. This amount must be paid prior to your next scheduled appointment.

No-shows

Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show”. They will be charged for their “missed” appointment and future service will be denied until payment is made.  No-shows will cancel, or void any gift certificate associated with that appointment missed.

Arriving late

Appointment times have been arranged specifically for you. If you arrive late your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there's enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session.


Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

Emergency and After Hour Appointments

If you absolutely need to been seen the day of your call a fee of $20 will be added to the total cost of your appointment if your time exceeds normal business hours. 


Return/exchanges

Under no circumstance will any refund be made.  There is a $20 transfer fee if a gift certificate is used by anyone other than who they're registered to at the time of purchase.  Gift Certificates do not have cash value and are for the service that is printed on the gift certificate ie: a 60 min massage gift certificate may not be used as payment for part of a couples massage. 

WE LOOK FORWARD TO SERVING YOU.

*Any inappropriate actions will result in the termination of session and full payment will be expected. NO EXCEPTIONS 

Cancellation and Other Policies

We understand that unanticipated events happen occasionally in everyone’s life. Business meetings, project deadlines, flight delays, car problems, snowstorms, and illness are just few reasons why one might consider cancelling an appointment. In our desire to be effective and fair to all of our clients and out of consideration for our therapists’ time, we ave adopted the following policies:

24 hours advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment.

• If you are unable to give us 24 hours advance notice you will be charged for half of your appointment. This amount must be paid prior to your next scheduled appointment.

No-shows

Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show”. They will be charged for their “missed” appointment and future service will be denied until payment is made.  No-shows will cancel, or void any gift certificate associated with that appointment missed.

Arriving late

Appointment times have been arranged specifically for you. If you arrive late your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there's enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session.


Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

Emergency and After Hour Appointments

If you absolutely need to been seen the day of your call a fee of $20 will be added to the total cost of your appointment if your time exceeds normal business hours. 


Return/exchanges

Under no circumstance will any refund be made.  There is a $20 transfer fee if a gift certificate is used by anyone other than who they're registered to at the time of purchase.  Gift Certificates do not have cash value and are for the service that is printed on the gift certificate ie: a 60 min massage gift certificate may not be used as payment for part of a couples massage. 

WE LOOK FORWARD TO SERVING YOU.